Delivery and tracking

Orders are dispatched within two days of ordering unless a weekend or public holiday. Our dispatch centre is closed on a weekend.

You will receive an email with tracking details once your order has been sent (this may appear in your junk file) to the email address provided when ordering.

Orders are sent via Royal Mail. Please be aware Royal Mail sometimes do not leave a red slip and your order maybe at your local post Office Depot.

Package says arrived but not received.

Please check with all your neighbours, also it could be at your local postage depot

Size of bottles.

Pawfume bottles are larger than 100mls giving the impression there isn’t 100ml inside, as the bottles aren’t full but we can assure you there is 100 ml in each bottle. We are currently moving over to smaller bottles and the amount of pawfume will stay the same at 100ml, but you may receive different size bottles during this change over

Trade accounts.

After registering for a trade account, enter your username and password and you can log in. If you have forgotten your password use the ‘forgot my password” option.

There is a minimum order requirement which is explained when you have your trade account.

*Please check your junk file for all correspondence.