Terms and Conditions.

These Terms and conditions together with our privacy policy govern the relationship between you and us and the legal terms under which we deliver service on our website. Please make sue you read and understand before purchasing anything on the website.

By using our website and ordering you accept these terms and conditions.

The Pawfume Shop is a registered trademark. The Pawfume Shop Limited is registered in the UK at Adelphi Chambers, 30 Hoghton Street, Southport, Merseyside, England, PR9 0NZ. Number 11231658. VAT number 328383682.

Unless otherwise indicated the website is our proprietary property and the total content, trademarks, service marks, and logos contained therein are owned, controlled or licensed to us, and are protected by copywrite and trademark laws.

 

Purchasing via thepawfumeshop.com

Details of the products available for purchase (including their price) are set out on thepawfumeshop.com. Prices shown are exclusive of VAT and do not include delivery. VAT is charged at the 20% rate. You will be advised of delivery charges before you complete the checkout stage. After submitting your order, you will receive an email confirmation with confirmation number. If your email confirmation does not arrive within 48 hours after you have placed your order, please contact us via email for assistance.  Please be aware emails can be found in your junk file.

Incorrect Address

You are responsible for entering your full postal address correctly, and selecting it on each order. The Pawfume Shop Ltd takes no responsibility for missing items that have been sent to an incorrect, old or inaccurate address.

Accuracy of content 

The Pawfume Shop Ltd makes every effort to provide accurate information regarding descriptions of items for sale, prices, recommendations for use and all other matters on its websites. Where permitted by law, The Pawfume Shop Ltd disclaims all warranties, express or implied, as to the accuracy of information on this website or anywhere else.

Security 

If you choose to create an account, then you are responsible for maintaining the confidentiality of that account & associated password. You must ensure that the password remains confidential in order to prevent unauthorised access to your account. You are responsible for keeping your password safe and secure, for not allowing others to use your account and for any activity which is carried out under your account. The Pawfume Shop Ltd will not be liable for any activity which occurs as a result of your failure in this regard.

 Delivery

All delivery dates are estimates and we are not responsible for changes to your actual delivery dates due to circumstances out of our control.

Once the products are delivered, we are not responsible for the products and no refund will be given for damages or losses after delivery.

Returns and Refunds 

In accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you are entitled to cancel an order and receive a full refund up to 14 calendar days after you receive the item from us. This applies even if you change your mind and no longer want an item. The refund will include the minimum postage costs you could have chosen when placing your order. You are responsible for the cost of returning the item to us. You must notify us of your intention to cancel the order and you must return the item to us by recorded delivery within 14 days of notifying us. We will then refund your money within 14 days of receipt of a returned item. It is your duty to take all reasonable care of any items to be returned, including their packaging, up until the time we receive them back from you. Any damage will result in us being unable to refund part or all of the money you have paid.

Damaged or Faulty Products and Incorrect Orders.

You may exchange your goods or obtain a full refund if the goods in your order are damaged or faulty upon receipt, or if the goods you have received are not the ones you originally ordered.
When returning damaged, faulty or incorrect orders we will refund:
Full Purchase Price paid.
Delivery Charges (the cost for initial delivery to you). If applicable.
Return Charges (the cost for returning the goods to us) upon the production of a receipt.

When returning goods for whatever reason you must in the first instance contact The Pawfume Shop.   Click here to access the Contact Form.

The Pawfume Shop may not be responsible or liable for any loss, damage, delay, or failure to act due to any cause beyond our reasonable control.

 Modifications to the service and prices.

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Errors, inaccuracies and ommissions.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Third Party Sites 

The Pawfume Ltd has no control over, and no liability for any third-party websites or materials. The Pawfume shop Ltd works with a number of partners, vendors, and third-party providers whose Internet sites may be linked with the Site. Because neither The Pawfume Shop Ltd nor the Site has control over the content and performance of these third-party sites, The Pawfume Shop makes no guarantees about the accuracy, currency, content, or quality of the information provided by such sites, and assumes no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites.

We reserve the right to refuse service to anyone for any reason at anytime.

We want you to be satisfied with our service and products. If for any reason, you are no satisfied please contact us using the contact form.